I feel sorry for companies these days who have to continually respond kindly (for years in this case) to unreasonable customer demands via forums/facebook even when they've clearly stated why things are configured the way they are and changing that will break functionality for tens of thousands of people.
Some companies after a while just need to start following the Wendy's Twitter account model where they start just telling folks like it is after they've shown they aren't going to be reasonable.
Some companies after a while just need to start following the Wendy's Twitter account model where they start just telling folks like it is after they've shown they aren't going to be reasonable.