I'd venture to say the reason there is 100% reliability is due to the personal and "non-corporate" aspect to the way he does business. When you stop having face-to-face transactions and stop seeing your customers the interest in maintaining quality plummets. People become numbers.
Also, p2p transactions work so well and are cheap because of the lack of middle-men taking unnecessary "fees".
Also, p2p transactions work so well and are cheap because of the lack of middle-men taking unnecessary "fees".