zacharybk

I 100% agree that no one uses your product to watch a walk-through, they’re there to do a job. The author primarily talks about new user onboarding.

While they do make the point about introducing new features, they don’t address how to make an interrupt-driven announcement successful with existing users.

Has anyone seen a good way to make ongoing update announcements

This is incredible, thank you for putting in the time to create it.

That’s fun, what did you do on your first date? Ironically, there was also one called how about we.

Taking Cara babies

They’ve also been hiring for a few of the same roles for over a year.

Does it use Intercom’s interface or Intercom’s AI to answer questions? There’s a huge difference.

I’m curious what you’re using, it sounds awesome!

What bot do you use?

This is because the tools that CX teams have been provided by companies like Zendesk or Intercom are no more then IFTTT widgets. These tools are rigid and scream RTFM because they’re incapable of taking action or providing anything specialized to your situation.

What you want is to be understood and treated like you’re a human with unique needs. You need someone or something to look up your account data, listen, and to act based on your situation. The current tools were never built for this.

The next generation of these CX tools will deliver this. Here are ways that they will be dramatically better for customers and companies: - They will learn from successful interactions in the past and mirror those outcomes - Handle customer interactions based on company policies such as escalating bugs - They will surface new insights for the company - Won’t hallucinate

When you watch any CX agent do their job you’ll witness them utilizing 4-5 SaaS applications to get a simple answer for a customer. The hurdle to adopt Generative AI in a company will require that companies care to build read/write APIs for these tools to utilize.

It would be awesome to hear/see more about the system you built to auto-generate and submit evidence. This is a huge pain for many companies which an open source tool could solve.

It partially depends on your climate. I’m in Portland, Maine, so for us, we have a natural gas furnace with radiators, but they’re heavily supplemented by a few heat pumps. For us, the temperature frequently gets very low in the winter, sub 10°F, and this is the point when heat pumps aren’t as efficient. An ideal set up in a small home could be heat pumps running off solar and a woodstove for when it gets really really cold.

Similar to many others here I grew up with candlepin in Bangor, ME. While there was a tenpin lane, I also never went until post-college.

We actually had my cousin’s birthday party at a candlepin lane call Big20 in Scarborough, ME last week. It’s a great spot!

I actually heard back from them today! Crazy how long it took them

Do they blame this one on the lowest level recruiting employee who “must have forgotten to do their job”? That’s as plausible as what SBF’s defense will be.