yolo2122

I agree that the financial statements will be a key artifact of truth + I cannot speak to the validity of the statements made by Ian as I have no context or knowledge of Bench outside of my experience of being a long time customer.

However I can, albeit anecdotally from my perspective, say that I felt there was a marked difference in Bench's quality/service/responsiveness/performance/etc about 3yrs ago. This aligns with the timeline given by the former CEO in his post for his departure.

Been there done that several times over. One PT bookkeeper would only do books if they also got paid to process payroll which like the books was always behind. They did a good job on the books but I have small brick and mortar biz's. While I can wait a bit for books I can't to get my employees paid correctly, once someone's payroll isn't right/paychecks take longer/etc it gets heated.

Another would produce books that required a lot of work from my CPA which made the CPA a lot more expensive.

I've had it pretty easy - friends of mine have had PT/local bookkeepers do every form of damage you can think of - it's a messy world for SMB books. And those are nothing compared to the carnage I've observed small biz's with an employee PT or FT in house doing the books.

Good point! I like what I see so far in Kick. It's just given the level of pain Bench has just caused me, my businesses, and a couple very unlucky employees in my office + the financial cost = I have to make super duper sure Kick is not related to/involved with Bench in any way shape or form.

If they asked Kick to be listed as an alternative in the closure email or asked them to do a discount nbd I have no issue there. I just want the full story given Bench events.

Thanks Conrad however in the interest of clarity + transparency can you add some insight/details into how/why this statement came about in both the shut down email customers got today + what is currently posted on the Bench.co page?

"For continued support with your bookkeeping, we recommend exploring Kick, a modern accounting software, which has created an exclusive offer to handle your ongoing needs: kick.co/bench."

Having an "exclusive offer" listed in the initial closure communication/announcement + you having a landing page ready to go sounds like there was more to Bench just happening to mention Kick because your company has "onboarded a significant number of customers from Bench onto Kick before this happened"...

Is Kick owned by, affiliated with, or invested in by Bench in any way?

Also are any of the C-Level execs from Bench involved in Kick in any way?

Does shutting down mean bankruptcy? My businesses will have real damages from this - both the money that has been paid to bench all year for now no output of annual books/a financial summary as well as the cost of now having to pay to redo my 2024 books.