shawnsheikh

We consider our Solve agents your personal "problem Solvers". The service isn't just about getting through immigrations and customs quickly, it's more about making sure you don't have to worry or stress at all which is why we went with the name Solve :)

Appreciate the kind words and support! You're amazing! Before we started this company definitely felt the low tech insecurities of booking these types of service. To your point, the goal is to definitely "Uberfy" the process as we grow. Thanks again and we hope to serve you soon!

Love all of your points here. The pain for a lot of customers seems to be international travel. You're often not sure what to expect and once you're out of the airport safety can also be a factory.

We're working with a ton of different vendors and suppliers so pricing is a bit opaque, however we're working to normalize and bring down pricing as we grow the business. For example Johannesburg is $140 for the first two travelers and $60 there after.

Overall, the goal is to modernize this industry and provide different products to different customer segments based on price/features. This is just the beginning :)

You're correct in that we can't offer immigrations/customs help in US airports (with the exception of JFK and MIA). However, we can help in about 400 airports around the world. We can expedite clients through departures on international flights.

A lot of our clients flying domestic, however, still find value in the service especially families and the elderly.

That's definitely the goal! Thanks for the kind words and we hope we can help you on a service soon!

We're definitely working to decrease prices as we grow. Similar to Uber Black when Uber first launched, the goal is to get a base service out in as many airports as possible, then learn and innovate in the industry to help bring prices down and help more people. We've already been able to drastically bring prices down in airports like Johannesburg where the services is now $140 for the first two travlers and $60 per traveler thereafter.

We're actually working to provide our travelers with more information and want to build out more of these pages that help general travelers whether or not they're paying.

For our service, however, it's not necessarily just about finding the "right" counter or "right" service it's having your own personal problem Solver to help you through the airport. If you're a company and you're sending an employee on an international trip for the first time, you want that reassurance that your employee (often your most valuable asset) is safe and comfortable. After all comfortable employees are productive employees.

Moscow is definitely an outlier. Our services in Johannesburg, for example, are $140 for the first two travelers and $60 thereafter. As we continue to grow, we're pushing our suppliers to bring their prices down and we're deploying our own teams. The problem with airports like Moscow is that they are not doing enough bookings each week to operate at (minimal) scale - so they're up charging the limited amount of business travlers coming into the country that are using the service. Definitely something we're going to change.

Global Entry is a service that only works in the US, and it doesn't include a dedicated agent meeting you at the gate, luggage assistance, or assistance booking/finding your car.

We help with fast track immigrations and customs and safety when traveling international. On my last international flight, I landed and a guy grabbed my bag and started walking off yelling "fast track" hoping for a tip. If I wasn't already used to this is would've been alarming. Our mission is not just the speed of immigrations/customs but comfort and a hassle free experience when you travel.

It's definitely legal, all of our ground team members have special badges that allow them to do this service. They'll escort you to special fast track lines or simply walk you to the front of the immigrations and customs lines.

Our agents are problem solvers. If you forget something on the plane or need something they'll be sure to handle it quickly and efficiently. They're your your best bet when trying to get through the airport as quickly and safely as possible. A fair amount of our clients use the service to make their connections on time.

Also here's a promo code for 10% for our Hacker News friends: "hnfriends"

Services like these with old school companies were/are only available to travelers with airline status or a business or first class ticket. Our mission is to make this available to everyone. We can definitely help in Heathrow even if you're flying economy. Note that pricing gets cheaper the more travelers in your party. Heathrow, for example is $225 for the first 2 travelers and $75 per passenger there after.

That sounds awesome, we're excited to help! Please use promo code "hnfriends" for 10% off your booking!

That's awesome to hear, feel free to use promo code "hnfriends" for 10% off your booking. Awesome advice in regards to FlyerTalk. We're actually chatting with them now and are hoping to get something up soon!