sepalous

I agree. The government could be made hugely more efficient through the use of technology. However, the civil service simply doesn't pay enough to attract the talent it needs. Therefore, we are left with little option but to pay consultants more to deliver these contracts. The total cost to the tax payer is higher; it doesn't make sense!

It is reductive to say that we just need to pay more, however. The civil service also needs better and more effective management. Consultants are used as both liability shields and to force through change, both of which are an abdication of management's responsibility.