seamanrob

As I said in another reply, I cannot guarantee something like this won't ever happen again. We're fallible for sure. But I can guarantee we'll keep trying and improving.

This was the result of an oversight in our billing process, and we are returning Hack Club to its previous nonprofit pricing while we work with them directly to ensure their workspace remains fully accessible. We will be reviewing and modifying as necessary our billing and communications processes to provide nonprofits clearer guidance and adequate grace periods as they grow.

I cannot guarantee that we won't make another mistake as we and our customer base grows. We're fallible!

In this particular instance, this was the result of an oversight in our billing process, and we are returning Hack Club to its previous nonprofit pricing. We will be reviewing our billing and communications processes to provide nonprofits clearer guidance and adequate grace periods as they grow.

:bow:

Hey, I'm Rob, the CPO at Slack (for real tho, this is my 3rd time posting this so please don't flag :pray:).

This was a mistake. We're fixing it. We appreciate you, Hack Club, along with all of you that are Slack users following along :heart:.

Hey, I'm Rob, CPO at Slack. This was a mistake. We're fixing it. We appreciate you, Hack Club, along with all of you that are Slack users following along <3.