rajhans
Joined 9 years ago
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33
Submissions
5
Member since
Feb 9
Joined 9 years ago
For full transparency, Spoke will not deliver 100% accuracy for complex questions because "open domain" (unlike closed domain stuff like pizza ordering that Alexa or Google Home handle) natural language understanding is still far from being solved. However, it will augment your ticketing/knowledge management flow nicely by automatically resolving an increasingly large chunk of your questions.