protonmail
Joined 9 years ago
Karma
836
Submissions
359
Member since
Oct 23
Official Proton team account
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Comment · 2 years ago
Note that Proton Mail servers don't hold your private master key directly — it is always stored encrypted with your password. Also, Proton Mail allows you to import your keys: https://proton.me/support/pgp-key-management
Comment · 2 years ago
There is no comparison between Crypto AG and us. Our encryption occurs client-side, our cryptographic code is open source ( https://proton.me/community/open-source ), and our tech can and has been independently verified. More about this here: https://proton.me/blog/is-protonmail-trustworthy.
In the case you shared, the name/address of the terrorism suspect was actually given to police by Apple, not Proton. The terror suspect added their real-life Apple email as an optional recovery address in Proton Mail. Proton can't decrypt data, but in terror cases Swiss courts can obtain recovery email. Moreover, the case concerns Proton Mail not Proton VPN, and Proton VPN's no-logs policy has been proven in both independent audits (https://protonvpn.com/blog/no-logs-audit) and in court (https://protonvpn.com/blog/transparency-report).
Comment · 2 years ago
With Proton Mail you can send password-protected emails too: https://proton.me/support/open-password-protected-emails
Comment · 2 years ago
We most certainly are not a crypto company. We don't run a crypto exchange, didn't create a cryptocurrency, and don't speculate in crypto. We're an encryption company, but don't lump that in with crypto.
Comment · 2 years ago
No, this is not correct. Proton Scribe cannot read user emails, and relies on the open-source Mistral model.
Comment · 2 years ago
Hi! We're sorry to hear that. Can you report to us at: https://proton.me/support/troubleshooting?product=account which exact bank and insurance company these are, so we can see what we can do? Thanks in advance.
Comment · 2 years ago
You can now, with this recently introduced feature: https://proton.me/blog/enhanced-sharing-drive
Comment · 2 years ago
For a full account of the new service we're offering check this blog article: https://proton.me/blog/docs-proton-drive
Comment · 2 years ago
You can upload .docx and .txt and you can export documents in those two formats, as well as in .pdf, .txt, .md, and HTML.
Comment · 2 years ago
Recipients who do not have a Proton account need to create a free or paid Proton account to access the shared content. The email invitation includes a link to the Proton sign-up page.
Once account creation is successful, they will receive another email with the link that allows them to access the file.
Comment · 2 years ago
We made it possible, you can learn more here: https://proton.me/blog/email-forwarding
Comment · 2 years ago
Just providing the information on the most recent correspondents is never enough to provide access to a Proton account. Please share your support ticket number with us so we can see what happened exactly.
Comment · 2 years ago
You can learn more in our Privacy Policy: https://proton.me/legal/privacy and Transparency Report: https://proton.me/legal/transparency.
Comment · 2 years ago
Hi! No, this is not the same Proton, we are a privacy-first email, cloud storage, VPN, calendar and password manager provider: https://proton.me/
To learn more about our transition to the non-profit structure, check this article: https://proton.me/blog/proton-non-profit-foundation
Comment · 2 years ago
No, in fact we have no way to decrypt the emails on our servers, nor can we share them in an unencrypted format with any third parties (law enforcement included). All the data requests we comply with only include metadata which needs to remain unencrypted for the services to function properly.