nkingsy
Joined 9 years ago
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Member since
Aug 1
Joined 9 years ago
The AI confidently told me they were right. Then I checked the sources, and found the only source that agreed with them was their own Reddit comment!!!
These hotlines are for providing support. They are trained not to escalate to sending someone unless they absolutely deem it necessary (and the caller agrees). My wife has been working the hotline as a volunteer for 6 years and has not once escalated to sending someone.
As others noted, my California county has a dedicated team to respond to this.
Perhaps there is a group that isn’t served by legacy ui discovery methods and it’s great for them, but 100% of chat bots I’ve interacted with have damaged brand reputation for me.