matthewdrussell

Equinix LD4/5/6 (Slough, Greater London) is the datacentre affected

I do. Just disabled it, thanks for the suggestion.

Already running discrete graphics all the time so no auto-switching.

16" rMBP Pro with beefed up graphics running Dual LG 5K monitors

When it works, its great which is about 50% of the time. When it doesn't and for no apparent reason, it will often reboot a couple of times (just when plugging in the displays).

Sometimes the banding issue that the M1 Mac owners have described appears on one or both of the displays.

A pretty frustrating experience.

No, just the odd HN user

Agreed, and we're looking to improve this area too.

See my other comments in this thread

I respectfully disagree. I'm here, along with Tamar, reviewing and considering each point posted. There's some good suggestions and we're listening.

The opposite of what I'm suggesting is that people - individuals/companies - do not look after their own backups. That's a dangerous precedent.

You're right. And this sounds like constructive feedback which we love and are always open to.

Our KB platform is getting some attention as articles are improved and then the UX will be overhauled. We have work to do here and we're doing it.

Everyone should practice a good backup routine and take responsibility for backups.

+ Better email security with 2FA on your email address.

Use 2FA on your Email Accounts

Use 2FA on your Namecheap account

Maintain a sensible backup policy

Store your passwords in something secure like KeePass

Correct.

I'm surprised no one else has mentioned no 2FA for the email. The email being compromised opened the door to this happening.

I work for Namecheap

This was a self-managed/unmanaged VPS, correct.