lucasplayford

Thank you. Appreciate the kind words.

That’s amazing!

You’d be surprised (or maybe not), that there’s still quite a bit of legacy software kicking around on stand alone desktops out there.

Most facilities have shifted to the cloud, but there is still the odd facility that runs everything locally and processes their monthly rent roll manually.

Gate and security system APIs are also much easier to work with now for sure.

We will definitely check them out. Thanks for the heads up!

There are so many operators out there that are amazing at providing stellar customer experiences in spite of the tech challenges that they are facing.

Many of the operators that we speak with just want to work smarter and not harder, as the old adage goes.

Unfortunately, when your tech stack is lacking you end up working harder to provide a great experience for the customer.

We designed OpenUnit to deliver on both ends of the equation with awesome customer-facing touchpoints and backend tools that automate workflows to help operators get back to provide those amazing personalized experiences like you had at Safeguard.

You've been watching the space, that's for sure!

We definitely see that there is a large opportunity given the recent consolidation.

There’s been a huge reduction in the optionality available to storage owners and operators when it comes to choosing the software they need to run their businesses.

Often when there is consolidation in a market you end up in a scenario where customers’ voices are lost in the cacophony of competing interests. Sadly, this is often to the detriment of the smaller businesses.

We’re hoping to change that and be the partner that smaller operators can trust to help them succeed.

That’s our man Taylor. We’ll be building out the rest of our design team in the near future.

Great question. We recognized revenue from the difference between the volume discount we get on our negotiated interchange rate and what is charged to the customer. For larger customers with more than a couple of facilities, we have SaaS fees for gated and premium features as well. Because our focus is serving the long tail of the self-storage market - mom-and-pops - we understand that much of the software currently available to them is either too expensive or too complicated for their smaller operations. We want to make sure that they have a simple pricing model that doesn’t nickel and dime them for the core features that they rely on to run their businesses.