iamyi

I have been having this problem for at least a few months, when obvious spams by human eyes can get into my inbox daily. For example, I have to use gmail filters to remove the car dealership spams.

Thanks for the language advice!

Sorry for the confusion. What I meant is that I have never made a purchase from instacart app or from instacart.com website. Instead, I am placing online orders in costco app (and sometimes with a browser on costco.com) for grocery. Instarcart is a vendor for costco's grocery delivery. When I say I don't care about instacart, I meant I am a customer of costco for this order journey, not a customer to instacart.

You may be just the opposite of the issue I have with instacart. If so, I don't think the problem is solved. Instead, Instacart is probably displaying your private information to another person (who your card was charged for).

Yep that's exactly what I told them that its mostly a hash collision when I was not willing to pay the chargeback unless they can explain why somebody else's number was on my account. That's why it makes me angry after I paid the chargeback and can still see another person's info in my account, that I realize they have all the information themselves already and they know the issue, they just refuse to fix it and acknowledge it. It's strange that they can see the mismatch information in my account all alone, but they only care about recovering the $80 chargeback, while I have already made another $1000 purchase from Costco. I think it may be a better approach to escalade to costco.

I actually never used the Instacart app and I can care less. I do care about the Costco next day grocery delivery service, which has a transparent integration with Instacart. That is, I order on Costco.com and Instacart will deliver it next day. Costco won’t allow me to chose other vendors for delivery.

If you use Instacart app to order items from Costco the price is actually different. I guess using Costco.com I have my membership benefit.

I thought about that but I am no influencer type. The communication with Instacart makes me feel that they suspect I have stolen somebody’s credit card to make the purchase, and after they reopened my account I can see that person’s cell number and address and such, and I don’t know an easy way to go public without showing the proof, which is another person’s private information.

That was in May, shopping at Costco means waiting in line outside for a couple of hours. We are also a high risk household. Costco was the only shop that does grocery delivery at the time (amazon fresh was totally not available then). It’s an easy decision between shopping at store, or online and have them delivered the next day. We are using the Costco website, so I think maybe the bug is in their integration.

I am not surprised. Recently I had an issue with Instacart when somehow one of my order was charged back. The Trust team at Instacart insisted that I pay up and refused to investigate their system, after I provided a lot of evidence of how their system is mixing up my account with somebody else’s and there is a bug in their integration with Costco. After more than a week of back and force they closed my account. I decided to reopen it by paying the charged back amount because without it I can shop at Costco. Guess what, after the account was reopened, the other transaction delivered to another person living in another state is still showing up in my account, including t heir other private information like cell phone numbers and CC digits. I decided it’s better to buy from amazon instead of costco with Instacart. It’s beyond me why their trust department refused to investigate their system with obvious evidence for bugs, and I don’t want to text the other person in my account to notify him that his private information has been compromised, because the communication with Instacart made me feel that I am guilty.

If you use Instacart to buy from Costco, be aware.

When I came to US, we had the cheapest cable plan, and it has the C-SPAN channel. Very boring but there were no commercial interruptions. So I just followed the speakers loudly with the subtitle turned on. I thought it worked very well years later.