hedgehog_irl

Perfect fit half life the movie

Ok simply question. Would you accept any other infra service provider having such poor customer service and not provided updated status of an outage/disruption for 45 min.

I'm sure there are 2bit vps providers that claim to be cloud and are terrible. But for the price and claims of service like Aws I donno they are at the scale where they don't have to care about customers

Very fair but 45 min of an outage/disruption before manually updating public status is poor service and why is that acceptable for Aws to deliver to users

So your logic is to accept poor quality service to keep your service online rather than trying to do better and improve service. So you are saying that rather than rewarding a company trying to do better just accept poor service from Aws.How is this better than "hosting on some dodgy start-up" This is nothing to do with my personal beliefs or opinion I'm trying to understand why it's accepted from Aws but not others Edited for to add point

Not really renting from a DC provider means you just run the host yourself they deal with power space cooling etc

But your company is willing to accept poor service and as a result spend more money with the same provider to ensure continuity. So essentially you reward Aws hiding their stats. As they can claim high uptime figures and when an outage happens it's the users fault for not spending enough money with them to have many many instances around the availability zones to ensure your covered the Aws mess up. I get it redundancy is needed in systems but lack of proper reporting message users are forced to over spend our of fear. It's a great business model. Hook the clients in with lies and then get them to reward you for hiding facts. Clearly your company has money to burn wasting it like this. Every one knows they lie and are blatant about it why is it tolerated. As I said I don't see other enterprise providers getting away with this kinda behaviour towards clients

Highlight the lack of transparency on reporting outages and that's a start. If your MPLS or ISP provider operated in the save way. The company wouldn't accept it

Didn't say you have to go "cloud" rent hardware in a DC and run that yourself. Or use a VPS I mean the cloud is just "Other people's hardware" and I'd thank you to not insult gorillas like that by comparing them to Amazon.

Everyone seems to overlook the point here. That yet again Amazon were slow as hell to be honest with their customers. I get it up down reports help but why do you keep using a service which lies to you about availability. I've read on HN in the past how the dashboard can only be updated to reflect an issue with approval. (Comments section on a similar posting, believe it if you wish). So why not move to a hosting company that is transparent and open about their status. I'll not make suggestions as I don't want to be accused of trying to shill for a specific provider but there are plenty out there. 45 min to update their public dash is too slow. They either don't care, don't monitor or they are trying to hide their stats for fear Jeff will beat the staff for SLA violations. If any other provider lied to customers the way AWS does they wouldn't be tolerated why do you tolerate this behaviour from AWS?

Edited to fix auto correct issues

True and agree and but digital is still only ever a close approximation. The way the tech works is all it ever can be. It gets to the point where you can't notice but it's still a very good approximation

Some of it is nostalgia sure you say film degrades after every run But to counter that argument every time a sound or image is made digital it degrades due to quantisation noise that is added. High bit rates help but it's just an artifact of the digital world

Man that's cool I never worked on the carbon arc machines. I remember having a Xenon lamp weld itself into the holder which was also the cathode connection. All because someone didn't tighten a grub screw which ment that the gap between the thread on the screw in end welded themselves to the nut mount the lamp screwed into. Had to remove the mount just to break the lamp in a dodgy way just to be able to force the threaded end out.