guymorita

Works great! Have used on many trips. Clean no frills UX

Awesome. Looks like a great way to save redundant dev hours creating internal tools

Thanks! We'll check it out

Sounds great! Let us know when you arrive!

Thanks so much for your question Jordigg. I’m one of the co-founders at Eden. Each of the founders have been serving as tech support for their families for their whole lives. Half of our team is very technical and we have been building computers since middle school. While we have not worked as IT technicians, we know our way around. In addition, Susie, our head of ops was previously at Instacart where she had the experience of managing / coordinating 100’s of contractors. We have tech pros in our office on a daily basis and learn more about the how to improve our processes. We very much have the intellectual curiosity, technical skills and operational background to deliver a great experience to both our customers and tech pros.

In terms of employment, we would love to talk to you. We are bringing on the bay area's best tech pros at the moment and it sounds like you have experience! Compensation wise, our tech pros are all earning market rates and increasing their total compensation through a greater volume of jobs. Please email me at [email protected]. I’d be happy to chat more and tell you what makes us different.

Thanks for the feedback, flipmonk. What's your OS / Browser / Resolution? Maybe I can repro.

Agreed. That's also why implementation is king. We were building an app 2 years ago that was exactly like 4snaps (finally climbing the charts) but we didn't keep with it or ever do it full-time. Ideas are cheap.

The reasons that they email you are only the reasons they're fine with being public. They don't accept people for tons of other more subtle reasons, not the least of which are the softer skills and character.

Wasteful would be not giving the interview every ounce of effort that we had. I have a passionate hate for the Caltrain and didn't want any additional reason to stress on the morning of the YC interview. Showing up to the interview frustrated or stressed seemed more wasteful.

Thanks for the advice Paul. Overall it was a great experience interviewing with you guys and meeting amazing founders from all over the world. We'll be seeing you in 6-12 months =)

It's not a 'special' kind of interview in the type of questions or the general format. I'd say it's special in the little amount of time you have and how you get cut off mid-sentence. I've also never pitched to Paul Buchheit before which made it special.

Lots is a relative statement and it doesn't mean expert. To put it in perspective collectively we have 6 years of running startups (both exited), 1 year of product, 2 years of management consulting, 16 years of coding. Definitely not expert, but well-rounded enough to start a company.

Absolutely and the interview at YC was a wake up call. We set the frame poorly and dove off into misc questions about implementation for 5 minutes. If we had described the pain point and the product better from the get go, it would've made the rest flow much smoother.

Agreed. You generally don't get off more than a couple sentences before they fire more questions off. They're looking for concise answers.

Good thoughts. Yeah, we led with a high-level description of the product (it went much better during the second interview). When they asked followup questions, we dug into the pain points that we both had as engineers.