fourside
Joined 2 years ago
Joined 2 years ago
If you live in the US you can report them to your state’s board of dentistry. Not sure how responsive they are in your particular state but in mine they take that stuff seriously.
Amazon nowadays is such a crapshoot. A link to a product isn’t reliable. The price could be different than what the review stated, and the link might be for an listing that shows as out of stock. I think GearLab tries to fix this by giving you a link to search results on Amazon instead, but in some ways that’s worse. In the couple of links I tried the reviewed product wasn’t the top result so now it’s up to you to decide which of the links is the real one.
That loses some of the value prop for me because part of what I want from a service like this is to give me a link to a legit product listing. That’s not GearLab’s fault, Amazon makes that very difficult, but it still reduces the utility for me. That said it’s better than nothing which just points to the sad state of affairs in e-commerce today.
Edit: it looks like at least some of their links take you directly to the product page. Not sure why some of them take you to a search results page instead, but my guess is it’s an issue with expiring links.
> When you purchase through links on our site, we may earn an affiliate commission, which helps support our testing.
That’s what the parent comment was referring to
Not only have there been no consequences but those same companies are trying to position themselves as the best people to keep these AI systems in check.
I mentioned that in my comment. I contacted CS. Multiple times in fact. They wanted to diagnose the issue remotely before issuing a refund. Their instructions were poorly written and assumed familiarity with the internals of the machine. ChatGPT helped some but not completely. Then life got busy, I had work travel and the 30 return window passed before I realized it.
Your response is, frankly, a little condescending. You seem convinced this is somehow my fault or that sat there twiddling my thumbs. Of course I understand that duds make it through manufacturing at times. It’s great that the happy path is easy. Do we judge the accessibility of a product only by how it behaves when everything goes right? I was careful during assembly and watched multiple YouTube videos and read the official instructions when putting it together, I contacted CS. In retrospect I should have pushed harder for a refund, but my original point still stands. As someone who wanted a “just works” solution, what I got instead was something faulty and then a really painful process for getting it solved.
It’s stuck in the auto calibration stage. It gets halfway through then it stops with a generic error message. The UI around this is really clunky. I’ve tried searching online, asking Claude and nothing. I emailed customer support and they came back with cryptic instructions that assume familiarity with the internals of the machine.
I decided to leave this for a day when I wasn’t too mentally drained from work to debug issues in my free time and instead the machine has been collecting dust ever since.
Maybe it was a mistake to get a Bambi Lab? I thought it was the more turn key option but it hasn’t been my experience.