fairpx
Joined 10 years ago
Joined 10 years ago
Observation: One thing most companies seem to mean by ‘growing’ is getting more traffic. The big advantage of B2B software is that you can do very very well with very very small amounts of potential users flowing through your funnel.
Solution: The biggest thing I’ve seen contribute to B2B product growth is by far a focus on increasing conversion rate (instead of traffic generation). UX design plays a central part of this (Full disclosure, I run http://fairpixels.pro - a design firm for software products in this space, so I might be biased, but the data I see every day backs this claim up). Stating the obvious, but it’s a lot better to have 50 people visiting your website every day, and get 5 of those to subscribe to your annual plan, vs driving 200 people to your website but only having 2 or 3 join.
Map out your user flow. Where does your lead come from? When on your website, what does he/she see & do? What’s the one CTA you present them? Is your value prop clear? Does your CTA have the right color and is the placement right? Does the look & feel of your website communicate professionalism, trustworthiness, etc.
It’s sexy to think about driving thousands of users to your platform, but it’s more practical, useful and valuable to focus on those questions.
PS. We are hiring
I recently came across this talk of her, and highly recommend watching it: https://www.youtube.com/watch?v=Jlb77dDHIXQ she explains a bit about the history of her work.
One of the main reasons I find her so inspiring is that her work clearly shows why adding a great designer to a great team of engineers can result in ever lasting impact.
As a designer myself, I work with teams of engineers (mostly in the B2B SaaS Space [1]) who write great software but don't have the skills to design a delightful experience for their users. It's a shame there are still too many teams of talented engineers out there who don't see the importance of great design.
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