bklyn11201
Joined 10 years ago
Joined 10 years ago
I certainly don't think Zendesk's core business is threatened here, and I have no desire to replace Zendesk with a custom solution. But Zendesk's ability to upcharge, sell adjacent products, and pass on cost increases is hugely threatened. If PE was planning on a decade of consistent cost increases and more land, that dream seems materially threatened!
For software like Zendesk that was already thoroughly professionalized, I agree, it's hard to think of positive attributes to a PE buyout!
IT department will then build the feature as instructors are high-status and IT is low-status, and they aim to please. The software will collect hundreds of these over time. The institution will accumulate more developers, QA, a11y testers, PMs, instructional design consultants, and more PMs to deal with the instructors. The institution will then move to SAAS solution where the instructor is forced to join Canvas Jira and submit their feature request. A product manager at Canvas will then post to Jira and say thanks for your feature request, we will consider it. Game over.
A well optimized domestic USA airline makes money from credit cards, points, trip insurance, upsells, and segments the consumer into a dozen bins based on what they’re willing to spend for a couple more inches of leg room.