This shares the burden of the interrupt work. It's still interrupt work, and it still slows down someone's velocity, but because it punishes the service designers for their poor design decisions, those get better over time and the overall quantity of bugs goes down, not up.
Here is our yardstick: https://gitlab.com/dreamer-labs/tsc/service-maturity-model
This shares the burden of the interrupt work. It's still interrupt work, and it still slows down someone's velocity, but because it punishes the service designers for their poor design decisions, those get better over time and the overall quantity of bugs goes down, not up.