Recent submissions

Comment · 9 months ago
That's not a bad idea, I'll see what people think. Note that clicking on the unsubscribe link will unsubscribe you to whatever comms preference was specified in the sending and tell you what it was.
Comment · 9 months ago
Hey, Proton CTO here. There was a bug, and we fucked up. Support should have reported it up the chain and acknowledged this. Things happen, especially at scale, but we take comms consent seriously and will fix it.
Comment · 2 years ago
We (Proton) have had our own CAPTCHA for a year or more now.
Comment · 2 years ago
We aren't physically located in the US.
Comment · 2 years ago
We do support automatic forwarding, have since last fall.
Comment · 2 years ago
The author mentioned WKD but was mistaken. The culprit was keys.openpgp.org, not WKD.
Comment · 2 years ago
Proton does this.
Comment · 3 years ago
There aren't any links between Proton and Crypto AG, none at all.
Comment · 4 years ago
This is Bart, Proton CTO here. For clarity, the issue mentioned here only impacts Proton Mail Bridge, our desktop IMAP/SMTP gateway to Proton Mail encrypted email.

The fact that Bridge and its client can become desynchronized sporadically for some users is a high priority issue we have been working on. Bridge is open source, and as a result relies upon open-source components, and the root cause is an architectural issue in a library that Bridge uses to implement IMAP. When there are network issues, this library returns errors to email clients.

Unfortunately, there are hundreds of email clients, and some email clients don’t handle errors properly, and this leads to desynchronization.

Our error tracking shows this does not happen often (1-2% of Bridge users) and the symptom is usually incorrect display of messages or read/unread status which is fixed with an inbox resynchronization. There are cases where a combination of a desynchronized mailbox and a specific series of user actions can lead to accidental email deletion, but this is far rarer than desynchronization. Our implementation tries as hard as possible to avoid this. If you find you are missing an email, our implementation works around the issue by placing it in a users’ All Mail folder.

As Bridge is open source, updates on this issue have always been publicly posted on GitHub. Addressing this issue at the source requires replacing the core IMAP library. Unfortunately, there are no FOSS IMAP libraries that are sufficiently well maintained. Therefore, the solution is to build our own IMAP library called Gluon, which we have been focusing on since this issue was reported to us. You can follow the progress of this open-source project here: https://github.com/ProtonMail/gluon

We are not refusing to fix the problem. The only possible solution is writing a new open-source IMAP library which we can maintain ourselves to ensure this class of errors cannot occur again. We have doubled the size of the team working on this this year so it is a priority for us.

We’re confident that this addresses the main sources of desynchronization and will be available in the beta version of Bridge by the end of the year.

Comment · 4 years ago
As of a month or two ago, it does not redirect to the cleartext site and stays on .onion.
Comment · 5 years ago
UI refresh, SSO/persistent sessions, and because this crowd might care, the whole app was rewritten from scratch to transition from Angular v1 to React, which simply had to be done and retired an enormous amount of technical debt.
Comment · 7 years ago
Comment · 8 years ago
Hi there, I'll ask someone to reach out. In the future, please file a support ticket at: protonmail.com/support-form
Comment · 8 years ago
It's not a small use case for corporate users where the internal mail is all encrypted. We also have full PGP support and the bridge is fully integrated with this, so we hope the garden aspect will decrease with time, though we expect PGP volume to remain small. You are also heavily discounting the overhead of having users manage their own keys locally in your preferred solution.
Comment · 8 years ago
We (ProtonMail) don't provide a server-side IMAP/SMTP interface because we don't want to see your cleartext mail. And if you are doing the encryption and key management yourself locally, then you can literally use any email provider you want. The Bridge sidesteps this issue by exposing a local IMAP/SMTP interface and handling the encryption/decryption locally, but there are very good reasons we built it the way we did.

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