artumi-richard
Joined 14 years ago
Joined 14 years ago
The key quote:
"According to recent research published in the Journal of Personality and Social Psychology, I've only a 50-50 chance of ascertaining the tone of any e-mail message. The study also shows that people think they've correctly interpreted the tone of e-mails they receive 90 percent of the time."
I think this means we overlay what we think the intended tone was meant to be on top of the email, and usually it's more to do with us than the content of the email, and I suspect in Coraline's case it was uniformly negative due to unrecognised prejudice. I would suggest that in the corporate setting, if you've not got a relationship with the author of code you shouldn't be able to feedback initially as text, but instead either in person or on the phone. In that way you get the relationship between reporter and coder off to a good start, and follow up text communications will have a better chance of working.
I would actually go so far as to say no-one in a corporate setting should be communicating with each other as text without a phone call or a meeting to introduce each other.
Here's the article that's stuck with me so long:
https://www.wired.com/2006/02/the-secret-cause-of-flame-wars...
https://www.postgresql.org/docs/9.2/static/indexes-multicolu...
Once I'd got this far with the book, I put it down.
I have recently been reading The Hobbit with my 6 year old son Benjamin stop he has become engrossed in the book somewhat and then just hearing about the Adventures of Bilbo Baggins and Gandalf as well of course as mine growing are a diary Norrie tilly tilly Bailey and wailing not forgetting the king Under the Mountain himself starring oakenshield Gollum Gollum
[1] http://www.bbc.co.uk/programmes/b06jt518 9mins 15 onward
Still, every time I go to a book now I'm usually thinking "the type is too large" or "that font is awful" or "the paper is too thick".
I think it's time the industry had another look at how paperbacks in particular should look and feel, given the influence of the e-reader.
1: http://www.amazon.com/Unreliable-Sources-20th-Century-Report...
It's still functional.
1) I prefer text too and ongoing communication requires lots of this. 2) You should be able to call people over simple things. 3) You should have a work environment where calls are OK. I've solved to many problems with a phone in 10 minutes that others have spent a week playing email ping-pong with. 4) An initial conversation does have lasting effects, "First impressions count" https://en.wikipedia.org/wiki/First_impression_(psychology) 5) It's not about making people like you, it's about reducing misunderstandings. If you've got open prejudice then this could help to address even that. 6) While you may not learn about someone from a call, especially if you struggle to understand the emotional content of a call, but that doesn't mean they don't understand something about you which eases future communications with that person. 7) Tone setting is really valuable for some people who struggle with focus.