alteria
Joined 7 years ago
Joined 7 years ago
[1] https://squareup.com/us/en/press/credit-karma-tax
[2] https://www.pymnts.com/news/partnerships-acquisitions/2020/c...
Some very brief highlights:
- They use dark patterns and other trickery to prevent people from filing for free (the vast majority of Americans can file for free via IRS free-file), instead directing them to the "free" up-sell laden product
- Lobbying against literally anything that would make filing taxes easier or cheaper. It doesn't have to be this way (and it's not in many countries), but it's how they make their money.
They closed my account because they suspected commercial use. If I wanted to re-open it, I would need to send in a picture of my ID, and sign some legal documents attesting to my continued non-commercial use or something.
They might not care about personal users because we don't pay, but I did end up switching to different software for the commercial projects I use remote access software on.
Between the pricing reveal and the conflation of their 28GHz deployment as a standard 5G experience, it seemed like it was the iPhone sponsored by Verizon.
It's great that chat is empowered to send $5 or $10, but oftentimes I just want to have my problem solved.
There isn't a lot of room to optimize for a WFH world with those kinds of spatial restrictions.
Depending on the product, you could be losing a significant portion of your customer base before then. For example Netflix, known for insanely good retention, loses nearly 40% of customers by month 12. [1]
[1] https://secondmeasure.com/datapoints/netflix-disney-plus-app...
They insisted I change the email to [email protected], which was enough in their books to prevent credential sharing.