RaphiePS
Joined 15 years ago
Joined 15 years ago
Another example: when you change your password, Slack will send you a special link to sign-in on mobile so you don't have to type out your new password on a tiny keyboard.
Obviously, this isn't a big "feature." It's not going to show up on their marketing materials. Nobody will ever say "hey, you should try out Slack because they let you silence emails." But it's this sort of UX philosophy, of anticipating and cleverly solving tiny little annoyances, that make it a really pleasurable product to use.
So, creating a single-business-specific Magic seems kinda useless.
Most of us are conditioned to treat text as a fundamentally asynchronous medium. Texts aren't something you have to reply to now -- you should get to them eventually, but they don't demand attention in that moment. Much like email, the sender really has no idea when, if ever, the receiver will respond.
Phone calls are different in that they're totally synchronous. The receiver responds immediately, and you're not left in the dark wondering if they're busy. Even if you're put on hold, someone usually answers the phone first to let you know they'll be with you soon.
Phone calls are comforting -- you know for certain that you've been heard, and you get your answer right away. I can't think of a way for text to provide this, but I'd love to be proven wrong.
I know this is a problem for most hackathons, but the stakes seem significantly higher here.
Even if you have the most secure password in the world, if an attacker compromises your email account, they can simply send a password reset email. It's the weakest link.
Perhaps I'm wrong, and I'd love to be corrected. But I don't see the point.