Ninjasaan

Oh so you can log in and use the site as normal again now? I emailed [email protected] back and forth a couple of times and today they deleted my account and refunded my last payment. They were very polite and helpful.

I have been advised to use the following template, which I have just now sent. I'll report back with what happens...

email: [email protected] (and cc [email protected])

"I am an Australian resident requesting the immediate deletion of my account and all associated data under the Australian Privacy Principles (APP 12). Substack has made it impossible for me to delete my account via the standard interface without submitting to invasive biometric verification, which I refuse to do. I am instructing you to terminate my account associated with this email address immediately. If you require verification, verify this request by replying to this email address, which proves my ownership of the account. If you refuse to delete my data without government ID, I will lodge a formal complaint with the OAIC (Office of the Australian Information Commissioner) for holding my data hostage."

I am having the exact same issue. Absolutely nothing can be done without taking photos of all angles of my face to be submitted to Persona Identities, with no other options available. I can log into accounts on any other website as normal, but Substack mow demands biometrics to even enter profile settings, which is the only way to unsubscribe or delete an account.