EZ-E
Joined 12 years ago
Joined 12 years ago
That is exactly what the big LLM providers are trying to prevent. Them being only commodity providers might lead them to be easily replaced, and will likely lead to lower margins compared to "full feature" enterprise solutions. Switching LLM API provider is next to no work the moment a competitor is slightly cheaper/better.
Full solutions are more "sticky", harder to replace, and can be sold at higher prices.
Increased enablement and higher productivity leads to greater output which will eventually lead to greater need for (some types) of tech workers in the end.
As software engineers, we are nowadays actually expected to handle customer service escalations (ie: when customer service cannot resolve a given situation, and the client is persistent enough, or borderline threatens legal action).
Strangely, I found dealing with those these customer escalations some of the most rewarding work. It feels very real as I read the long winded customer support ticket, feeling the user frustration, and finding the root cause and resolving the issue, or at least being able to understand and explain. Afterwards, internally trying and pushing for changes that would prevent the frustrations and escalations is also very rewarding.
I found this more rewarding than some other initiatives we have internally as they sometimes feel less connected to actual problems that are happening and that nearly everyone ignores.
This also would prevent any dirty trick from companies trying to obfuscate unsubscribing.
Being in a company that has done the gradual cuts, instead of one big cut, I unironically agree. I must have dodged like 15 staff reductions at this point. Company would be in a better state if the decision was taken to go for it big time. Still, it must be hard and shocking - but only once.
What I've seen more of is: people get promoted because they already do the job at the higher level, or close to it