DebbieNicespeak

Hi all, I'm the person who wrote this. Thanks for this unexpected trip down memory lane, which is also an insight into how things have changed. Remember I wrote this more than 20 years ago when scripted service of any kind was new in the UK, and we really didn't interact with websites much or chatbots at all. Mission statements and suchlike were also fairly new, especially in public institutions.Evidently familiarity has made us more accepting of some things but even less so of others, as you'd expect. Anyway,it was fun reading the comments,so thanks and have a nice day