Artimus

I got into a minor car accident (as a passenger) on an Uber ride in Seattle a few months ago. No injuries, just a bit jarring for me and an utterly destroyed bumper for the driver.

Someone from Uber called by phone the next day and were very willing to discuss coverage for any injuries. They asked me to confirm multiple times that I wasn't injured before ending the call.

Not trying to be a shill: I assumed I'd never hear from Uber unless I went after them with a celebrity twitter account or an army of lawyers.

Hopefully it's just an oversight that your incident has fallen through the cracks and you can get ahold of someone soon. I just wanted to point out that there should be human beings reviewing any reports, at least as of a couple months ago.