6_Hellos

"Your resume is great, anyone would be lucky to have you, but we don't know how we'd use you here." That makes sense, her primary experience for the past several years has been in a hybrid consulting/strategy/sales/marketing role..."

It sounds like you need to really define the position she is gunning for.

“We never foresaw this kind of use and many of our clients are not happy about it,”

REALLY? You never foresaw clients not being happy about it??