1p_erik

Yes, that is absolutely an option. Your credit will remain on your account through the lifetime of your subscription, so long as you have available credit that can be applied towards a subscription. We will always draw from available credit first. So if you apply a giftcard to your account and later add a payment method, we would charge the difference between the remaining balance on the gift card and the standard price to the payment method.

You can purchase a gift card and use it as your primary payment method, yes. The gift card is redeemed on your account as credit and we will periodically deduct the subscription cost from this credit ammount.

Hello @sshine! Erik from 1Password here.

> your software works as intended without an internet connection.

1Password works both online and offline. An internet connection is required to sync passwords across devices and to periodically verify the status of an account subscription. Besides that, the application remains fully functional when in an offline state for all intents and purposes.

Hello @Champagn3Papi, my name is Erik and I work on the Billing team here at 1Password.

First thing - I'd like to reassure you that we will never locked you out of your account. You will always have access to your passwords, even if your account becomes frozen. You will still be able to view all of your items and copy your passwords. There are restrictions on frozen account which mean you won't be able to add new items to vaults, edit items, invite people to your family or team, or autofill items in your browser until the account becomes unfrozen.

As another commenter here mentioned, there are a number of potential points that can cause a payment failure like this. The absolute quickest approach to resolve this would be to try using a different payment method. I know that isn't ideal.

As for the current payment method problem, can you please respond back to our support team and mention that I reached out to you here? It will help me to connect some dots and look into your issue specifically, and we can communicate through more official channels.

Thanks, Erik