Comment by markkanof

I was wondering the exact same thing. The reality of an agency model is that to scale revenue you have to hire more worker bees. As part of that process two things happen. One, logistics become more complicated because of the additional communication overhead between people. Two, standards have to be lowered for new hires, otherwise they will quickly run out of people to hire. So even assuming that they currently have a few great product managers (and project managers) that are able to ensure projects are completed on time and to the customers satisfaction, the idea that all the skills involved could be boiled down to a simple algorithm or toolkit (to allow for massive scaling) seems all but impossible. I just don't believe that these folks have figured something out that every other agency in the world has not.