We've run into this as well. It's absurd that a company of their size has no support ticketing system. There have been occasions when we've had to rely on personal relationships with staff at Stripe to simply get an email response to our account questions.
Engineering support is great and responsive through IRC but, stripe engineering staff there just shrug if you ask a business question.
Engineering support is great and responsive through IRC but, stripe engineering staff there just shrug if you ask a business question.