Ask HN: Customers say they want to buy but never execute
Something we run into from time to time when selling our software in person is that quite often we will have a great meeting, with decisonmakers/purchasers, they tell us they like the product and are ready to purchase. Then nothing happens and they fall off the earth. This has happened enough that we are starting to question our sales approach. Even in follow ups weeks later they say that they want to but just haven't gotten around to it.
We always make sure our leads our qualified to purchase and have the proper authorities to purchase so it's rarely the case where they just couldn't get it approved. We also make sure to "close" by signing them up on site - however the payment is always something they want to do on their own time and our system is built in a self service way anyway.
Anyone run into this or have ideas on how to get people to pay after they said they would?
We always make sure our leads our qualified to purchase and have the proper authorities to purchase so it's rarely the case where they just couldn't get it approved. We also make sure to "close" by signing them up on site - however the payment is always something they want to do on their own time and our system is built in a self service way anyway.
Anyone run into this or have ideas on how to get people to pay after they said they would?