It's extremely odd that the article completely fails to mention the real apocalypse that almost broke Eve, and was the real motivator for the establishment of the CSM years before the Summer of Rage: staff cheating. In an MMO, not having staff play the game often leads to a strong disconnect between the company's interpretation of the state of the game and the reality, but in an MMO like Eve where the entire game is built on forging long term interpersonal relationships on a massive scale, having staff play the game can present a great danger too.
The most successful of the early 0.0 power alliances was fueled in part by having a developer who revealed his identity to the alliance leadership, funneled limited rare items (blueprints) to them which were used to fund the alliance's growth, and abused their GM powers to threaten other alliances.
The revelation was a massive blow to the playerbase's faith in CCP and the CSM was established in large part to increase the transparency and communication between CCP and the playerbase, as some of the foul play was long-suspected but the concerns unheeded.
The most successful of the early 0.0 power alliances was fueled in part by having a developer who revealed his identity to the alliance leadership, funneled limited rare items (blueprints) to them which were used to fund the alliance's growth, and abused their GM powers to threaten other alliances.
The revelation was a massive blow to the playerbase's faith in CCP and the CSM was established in large part to increase the transparency and communication between CCP and the playerbase, as some of the foul play was long-suspected but the concerns unheeded.