I think the pitchforks may have been lit a bit early here. The password all support staff can see is for phone verification, and is completely separate from the online log in password [0]
However, Virgin don't seem to have clarified if and how the online log in password is hashed.
However, Virgin don't seem to have clarified if and how the online log in password is hashed.
[0] -https://virginmedia.response.lithium.com/portal/conversation...