Yes, the app crashed. That was no doubt an app bug. The iPads also crashed. That's eyebrow-raising, and definitely an iPad glitch.
The airline will fix the bug and it won't happen again. But relying on a closed, unauditable platform to keep any sort of safety-critical data in these conditions seems absolutely unconvincing to me.
The airline will fix the bug and it won't happen again. But relying on a closed, unauditable platform to keep any sort of safety-critical data in these conditions seems absolutely unconvincing to me.