Comment by mikeknoop

Hey Dhruv! The cool thing is if you expose some triggers and actions via an app, your users can decide how to hook it into other apps (like Salesforce, etc.)

Perhaps things like:

- Trigger when a message is opened

- Trigger when a message is sent

- Trigger when a new contact is added (if you have lists)

etc. Happy to answer any questions, you can also shoot me an email. https://zapier.com/developer