It seems, especially for major corporations, that on-call/pager duty is quickly becoming the norm for software development teams. I do agree that pager duty is a symptom of a fundamental flaw within the system/architecture. I think it would be in a company's best interest to devote time in improving the reliability and stability of their infrastructure, instead of relying on the band-aid approach that pager duty seems to be.
Regarding #8 though, when you are pressured to resolve a complex issue within a short time window, it can absolutely induce a sense of panic for those who do not handle stress well. In my opinion, I believe the remedy for this would be to have two individuals designated as on-call at a time, assuming the team is large enough.
Regarding #8 though, when you are pressured to resolve a complex issue within a short time window, it can absolutely induce a sense of panic for those who do not handle stress well. In my opinion, I believe the remedy for this would be to have two individuals designated as on-call at a time, assuming the team is large enough.