> The infrastructure for background checks and criminal records in India is more or less nonexistent, so I doubt that Lyft would've been able to catch this driver before he committed a crime any more than Uber would've been able to.
Yes, blame it on the system. Never mind that Uber performed NO checks; never mind that the guy's record was revealed shortly after his arrest, indicating that had Uber performed a check they stood a good chance of finding the same out.
While India's police system is not perfect, Uber's attitude is downright arrogant: "it is you natives and your cops who are to blame". The law mandates a background check, you didn't follow the mandate. The least you can do is to own up to that.
Yes, blame it on the system. Never mind that Uber performed NO checks; never mind that the guy's record was revealed shortly after his arrest, indicating that had Uber performed a check they stood a good chance of finding the same out.
While India's police system is not perfect, Uber's attitude is downright arrogant: "it is you natives and your cops who are to blame". The law mandates a background check, you didn't follow the mandate. The least you can do is to own up to that.