My honest hope when I first heard of Uber was that it would give a huge wakeup call to the industry. Let's face it, America is a service industry and many of its services suck. The attitude is marginal at best, horrifying at worst. I hoped this level of customer scrutiny on performance would bring it up to the same level as in Japan.
I'm still hoping someone will make it happen. Or rather, perhaps an entire army of services will make it happen as we've seen, a de facto monopoly, yields terrible results.
I'm still hoping someone will make it happen. Or rather, perhaps an entire army of services will make it happen as we've seen, a de facto monopoly, yields terrible results.