Comment Comment by rfreytag "I apologize if anyone was confused by my original post,..."In DC this is called the non-apology apology where you express regret for someone else's error.The real apology version is: "I apologize for my [mistake|error|imprecision|lack-of-clarity]".The Tylenol Scare showed that massive overcompensating action is how you recover from a PR hit (http://www.aerobiologicalengineering.com/wxk116/TylenolMurde...). You cannot earn back goodwill with half-measures. parent rfreytag 17 years ago
In DC this is called the non-apology apology where you express regret for someone else's error.
The real apology version is: "I apologize for my [mistake|error|imprecision|lack-of-clarity]".
The Tylenol Scare showed that massive overcompensating action is how you recover from a PR hit (http://www.aerobiologicalengineering.com/wxk116/TylenolMurde...). You cannot earn back goodwill with half-measures.