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Ask HN: We need to launch but our service works 1/4 of the time, what do we do?

A few friends and myself started building a virtual reality application for the medical industry a few years ago to help with surgery planning and practice for residents. All of us have been putting in time on the side of our day jobs and can’t be full time until we get revenue or investment.

We shopped it around when it was still just a pretotype and our target market loved it and wanted it immediately.

Fast forward to this weekend and we were planning on sending the big launch announcement out on Tuesday to the folks who expressed interest (~100). Unfortunately it has been issue after issue with the UI/UX, rendering not loading consistently and navigation throwing problems.

We have some serious investors that we have been negotiating term sheets with and they all seem ready to sign as soon as we launch but not before. We even have a meeting this week to talk through our term sheet with an Angel group’s board.

I know the "just ship it" mantra and all that but I feel like if we do, we will kill our customer base out of frustration with the product and they will just abandon it. It feels like time is running out and either investors are going to walk or someone is going to scoop the product and market if we don't release soon.

Do we push a broken product to our (~100) interested users or do we wait till it is consistently working and then launch?

3 points flounderfounder 12 years ago 11 comments

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