What's disingenuous about it? To them, it probably is hard, and you're just reaffirming that fact. If they said "my job is easy", you would go "off script" and hit them with "oh, do you ever wish things were harder at work?", or an equivalent.
The mechanisms and communication patterns are repeated, but every interaction and person is unique, and there's nothing cheap in that.
The mechanisms and communication patterns are repeated, but every interaction and person is unique, and there's nothing cheap in that.