Maybe it's the "star rating" system that's broken.
When reviewing rated product/service offerings, I go straight to the 1-star reviews. Skimming those, I differentiate the "valid complaints" from flukes (a small failure rate is understandable), unrealistic expectations (it's a vintage hotel, not a new Hilton), tangential problems (Amazon didn't smash the box, the shipper did), hysteria (political opposition isn't a reason), humor (Family Circus isn't peer-reviewed), etc.
We need a way to express these, especially a "for what it is, it's good (whether it met my needs/interests or not)".
When reviewing rated product/service offerings, I go straight to the 1-star reviews. Skimming those, I differentiate the "valid complaints" from flukes (a small failure rate is understandable), unrealistic expectations (it's a vintage hotel, not a new Hilton), tangential problems (Amazon didn't smash the box, the shipper did), hysteria (political opposition isn't a reason), humor (Family Circus isn't peer-reviewed), etc.
We need a way to express these, especially a "for what it is, it's good (whether it met my needs/interests or not)".