> One thing I don't understand is why companies don't pay Canonical for support? Is it such a bad thing to pay for Linux support?
I've never needed paid professional linux support. Or windows support. Or mac support. Or android support or any of that.
I think the issue is...once you develop enough in-house Linux knowledge you don't really derive a benefit from paying for support.
Tbh, the only kind of "linux support" I'd really want is overnight sysadmin support so I don't get calls at 3am. I suspect that isn't the kind of support you have in mind.
I've never needed paid professional linux support. Or windows support. Or mac support. Or android support or any of that.
I think the issue is...once you develop enough in-house Linux knowledge you don't really derive a benefit from paying for support.
Tbh, the only kind of "linux support" I'd really want is overnight sysadmin support so I don't get calls at 3am. I suspect that isn't the kind of support you have in mind.