Comment by yo-mf

Actually OpenTable is loathed and I have worked at many restaurants that hated the fees, the crap software, and feeling they are forced to use it otherwise they would see a major dropoff in reservations. It should be noted that many of the hot and trendy places do not even use them because they are fortunate enough to not have to pay the "OpenTable tax" (their words from a number of folks). The only thing worse in the minds of most restaurant owners is Yelp. The "service" they provide truly is extortion.