People are a big asset for Starbucks. They are trying to make a visit to SB a personal, warm experience. And the staff is key to that, they don't want grumpy and hate-this-job-a-lot people.
Once when I was in SB, the doors to the personnel room were open and I saw bunch of hand drawn things, hand written colourful weekly goals (rather than just printed), etc. That shows their, management people, approach and goals.
So I think this decision fits in pretty well in their long term mission.
Once when I was in SB, the doors to the personnel room were open and I saw bunch of hand drawn things, hand written colourful weekly goals (rather than just printed), etc. That shows their, management people, approach and goals.
So I think this decision fits in pretty well in their long term mission.