I wouldn't want my e-commerce store to fulfill orders for a compromised account without talking & confirming some key details with the customer. This HN post is testament to some funky ordering going on.
My experience has been positive with Amazon and there has been situations where they've gone out of their way to make the customer happy. I'm fairly confident that a situation like yours can be resolved with Amazon over phone.
My experience has been positive with Amazon and there has been situations where they've gone out of their way to make the customer happy. I'm fairly confident that a situation like yours can be resolved with Amazon over phone.