I'm surprised taxi services are so far behind here. Why can't I request a taxi in a single click, select the vehicle, charge it to my account, see the location of the taxi on a map and the ETA until it arrives? Why can't I see the route it'll take, or modify the route myself and set a waypoint?
I'm sure some taxi services offer a couple of these features, but none of the ones that I've used. I think one had online booking, but it was broken and I had to find a phone, and then I got no answer, and then I was on hold for 5 minutes.
Why can't I set a custom alert, so I get notified when the taxi is 2 minutes away? That way I don't have to keep looking out the window, or spend 15 minutes sitting on a curb, wondering if they forgot, and I'm going to be late.
If taxis are losing business to Uber, it's their own fault, and lack of innovation.
I'm sure some taxi services offer a couple of these features, but none of the ones that I've used. I think one had online booking, but it was broken and I had to find a phone, and then I got no answer, and then I was on hold for 5 minutes.
Why can't I set a custom alert, so I get notified when the taxi is 2 minutes away? That way I don't have to keep looking out the window, or spend 15 minutes sitting on a curb, wondering if they forgot, and I'm going to be late.
If taxis are losing business to Uber, it's their own fault, and lack of innovation.