I was actually surprised to hear that they are employing multiple full-time moderators for a site like this. Is there any word on how much they were spending per moderator?
When I read things like "current response times to contact form emails of less than a few minutes will increase" I am tempted to say they might have actually had too many until now, but I don't participate enough on that site to judge this.
Maybe it would pay off to invest some money in the development of better "crowdsourced moderation" features (like rating/flagging of posts) to save on staff in the long run?
When I read things like "current response times to contact form emails of less than a few minutes will increase" I am tempted to say they might have actually had too many until now, but I don't participate enough on that site to judge this.
Maybe it would pay off to invest some money in the development of better "crowdsourced moderation" features (like rating/flagging of posts) to save on staff in the long run?