You're a tech guy, and you expected IIS to use Apache configuration files?
EDIT: And as a customer, you're expecting managed hosting from a service that clearly isn't a managed hosting provider? Yeesh. There really are managed hosting providers in the world, if that's what you want.
EDIT: And as a customer, you're expecting managed hosting from a service that clearly isn't a managed hosting provider? Yeesh. There really are managed hosting providers in the world, if that's what you want.